REI Wired FAQ

What is the 10-day Trial Agreement?

If you purchased the REI Wired Trial, you have 10 days to evaluate the site. Day 1 of the 10-day trial is the Purchase Date.

Remember, the 10-day trial agreement (found below) is found at the end of each sales letter. Please read it carefully.

10-Day Trial Terms and Conditions

Sample Scenario:

John Hancock purchased his REI Wired 10-day trial on January 1, 2010 and agreed with the terms and conditions of the 10-day trial period. This information will be found on his account details:

Trial Start Date: January 1, 2010
Trial End Date: January 10, 2010

John has until January 10, 2010 to preview REI Wired. After which, the $97.00/month billing for the 1st month will take effect. His billing cycle will then be set every 11th of each month.

What is my username and password?

When signing up for REI Wired, you will be prompted to enter your Username (email address) and Password. Please write both down as you will need them to unlock the full potential of REI Wired!

Having Problems Signing In?

If you forgot your login information, please send an email to support@reiwired.com. Please follow these instructions!

Email to: support@reiwired.com
Email Subject: LOGIN REQUEST: Forgot Username/Password

On the body of the email, please include the following information:

Full Name
Email Address
Phone Number

I entered my Username and Password but still can’t access the website

Check the email address you are using. Is your CAPS LOCK key on? If you’re sure that you are entering the correct information, please contact us through email.

I logged in successfully but the videos are still incomplete and directing me to the sales page

Once you’re logged in to the REI Wired Private site, you should be able to watch the full videos and get access to all content. If you can’t do both, then you might be having browser issues or access problems.

For Browser Issues, try the following:

• Use another browser (Mozilla Firefox, Google Chrome, Internet Explorer, etc.)
• Clear your temporary Internet files
• Instructions for Mozilla Firefox
• Instructions for IE
• Instructions for Google Chrome

How do I cancel my membership?

You may cancel your membership by calling us within our set support hours or simply send us an email at support@reiwired.com.
Remember, cancellations done after your billing date will be automatically covered by our Trial Terms and Conditions.

If you have other concerns, please let us know by sending your feedback to support@reiwired.com.

Be Well!

Your REI Wired Support Team